At Moryel Store, your satisfaction is our top priority. We are committed to ensuring you shop with confidence and clarity.

Order Cancellation

You may request to cancel your order at no cost any time before it has been shipped.

To cancel or modify an order, you must contact us at info@moryel.store within 12 hours of placing your order. Once an order has been processed or shipped, it can no longer be cancelled. However, it may still be eligible for return under this policy.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible products, starting from the date you receive your order.

If you are not fully satisfied with your purchase, you may request a return for a refund or exchange within 30 days of delivery, subject to the conditions outlined below.

Eligibility for Refund or Replacement

You may be eligible for a full refund or replacement (at our expense) if:

  • Your order was not delivered
  • The item received is significantly different from its description
  • The item arrives damaged or defective
  • We are unable to deliver within a reasonable timeframe

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Delivery failure due to incorrect or incomplete address provided by the customer
  • Orders marked as delivered but refused or unclaimed by the recipient
  • Delays caused by circumstances beyond our control, including but not limited to customs delays, natural disasters, severe weather, or carrier disruptions

Return and Refund Process

To request a return or refund, please follow these steps:

  • Contact us at info@moryel.store within 30 days of receiving your order (or within 14 days from the expected delivery date for non-delivered items)
  • Provide your order number and reason for the request
  • Await return authorization and instructions from our support team

Do not return any product without prior approval. Unauthorized returns may not be accepted.

Return Shipping Costs

If the return is due to our error (such as wrong item shipped, defective, damaged, or not as described), we will cover the return shipping costs.

If the return is due to personal reasons (such as change of mind or no longer needing the item), the customer is responsible for return shipping costs.

Refund Processing Time

Once we receive and inspect the returned item (if applicable), refunds are processed within 5–7 business days to your original payment method.

Please note that additional processing time may be required by your bank or payment provider before the refund appears in your account.

Contact Us

If you have any questions regarding cancellations, returns, or refunds, you may contact us at:

Email: info@moryel.store

We are always here to help and will work with you to ensure a fair and satisfactory resolution.